Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Identifiers: Name, email address, physical address, and phone number, which you provide when registering an account, purchasing products, subscribing to newsletters, or contacting us.
• Billing and Payment Information: Payment card numbers, billing addresses, and other financial details. All payments are securely processed through our third-party payment processor (Stripe). We do not store your full payment card details on our servers.
• User-Generated Content: Questions, prompts, or feedback you submit, including interactions with our automated AI Spirit Guide (The One). Conversations with The One are processed through Google Gemini (a service of Google LLC) and may be retained to improve your experience.
• Usage and Technical Data: IP address, browser type, operating system, pages viewed, referring URLs, and other diagnostic data collected automatically via cookies and similar tracking technologies when you navigate our Site.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Site, products, and services.
• Process your transactions, manage your subscriptions, and deliver digital downloads (such as Soul Reset, Shadow Work for Beginners, and guided meditations).
• Personalize your experience, including tailoring the responses of our AI Spirit Guide (The One) powered by Google Gemini.
• Communicate with you, send transactional emails (order confirmations, billing notifications), and respond to support requests.
• Send you marketing communications and newsletters (you may opt-out at any time).
• Comply with legal obligations and enforce our Terms of Service.

3. Service Providers & Third-Party Disclosure

We do not sell your personal information. We share it only with trusted third-party service providers ("sub-processors") who perform functions on our behalf, and only to the extent necessary to operate our Site and deliver our services. These currently include:

• Stripe: Payment processing and subscription billing.
• Replit: Website hosting, application infrastructure, and data storage.
• Google Gemini (Google LLC): Powers our AI Spirit Guide (The One) and generates certain guided content. Prompts you submit are processed to generate responses.
• Resend: Delivery of transactional and marketing emails.
• Clerk: Account registration, authentication, and login security.

Each provider is bound by its own privacy and data-processing obligations. We may also disclose information when required by law, to enforce our Terms of Service, or to protect our rights and the safety of others.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and understand user interactions. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Site may not function properly if you disable cookies.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, alteration, or disclosure. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

5. Your Rights & Choices

As a California-based business, we recognize the privacy rights of our users:

• Access & Correction: You may request access to or correction of the personal data we hold about you.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions (such as retaining records for active subscriptions or tax compliance).

To exercise these rights, please contact us at support@eternallyattuned.com.

6. Children's Privacy

Our Site and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will take steps to remove it.

7. Contact Information

If you have any questions or concerns regarding our Privacy Policy or Terms of Service, please contact us:

• Email: support@eternallyattuned.com
• Mailing Address: Eternally Attuned LLC, 1621 South Stanislaus Street, Stockton, CA 95206, United States

See also our Terms of Service.